Data Deletion Instructions

Last updated: October 16, 2026

This page explains how to delete the data that GetInbox holds about you and that was received through Facebook, Messenger or Instagram.

1. If you are a company employee who connected Facebook/Instagram

1. From Facebook (automatic). Facebook → Settings → “Business Integrations” → select our app → “Remove” and choose to delete the data associated with the app. We receive the request automatically, delete the access tokens of the Pages and Instagram accounts you connected, and stop those channels. You receive a confirmation code that lets you check the request status on this page.
2. From GetInbox. In the Service: Channels → the channel → “Disconnect”. This deletes the stored token and stops the channel.
3. Full account deletion. Write to us at the address below: the account and its data are deleted within 30 days.

2. If you messaged a company on Messenger or Instagram (a customer)

The controller of your conversation is the company you wrote to; we process it on its behalf. To have it deleted, contact that company. You may also write to us with the company name and your Facebook/Instagram username: we will delete your messages, name, username and profile picture within 30 days.

3. What we delete

• Page/Instagram access tokens and the link to the channels connected by that user;
• the contact’s name, username, profile picture and conversation (on the customer’s request);
• related files and images.

Data we are required to keep by law (for example, accounting records) is retained only for the legally required period.

4. Contact

For deletion requests write to machtech.am. We reply within 10 business days and complete deletion within 30 days at most.