Payment and Refund Policy

Last updated: September 10, 2026

This Policy sets out the payment, cancellation and refund terms for the GetInbox service (the “Service”) provided by MachTech (“we”, “us”).

1. The Service and prices

GetInbox is an online service: a system for businesses to manage conversations from WhatsApp, Telegram, Instagram and Messenger. The Service is provided on a subscription basis with a monthly fee calculated from the connected channels and selected paid features. Prices are listed in Armenian drams (AMD) on our pricing page, and your current monthly amount is shown in the “Plan” (Տարիֆ) section of the Service. We do not sell physical goods and do not ship anything.

2. Free trial

After registration you get a 7-day free trial. No bank card is required and nothing is charged during the trial. When the trial ends, the account is suspended until payment; there is no automatic charge, and your data is kept. We recommend using the trial to make sure the Service fits your needs.

3. Payment

Payment is made in advance for each month.
Payment methods: bank card (on the bank’s secure payment page) or bank transfer based on an invoice.
Card details are entered on the bank’s page; we do not receive or store them.
The payment currency is the Armenian dram (AMD).

4. Service delivery

The Service is provided online through the ai.machtech.site website. After payment is confirmed, your account is activated or extended within 1 business day, and you are notified by email or in the Service.

5. Cancellation

You may stop using the Service at any time simply by not paying for the next month or by writing to us. At the end of the paid period the account is suspended and no further charges are made. You can disconnect channels and paid features in the “Plan” section, and the next invoice will reflect the new set.

6. When refunds are made

Because the first 7 days are free and you can try the Service before paying, a paid period is generally non-refundable. The exceptions are:

Erroneous or duplicate payment: refunded in full.
Charge after cancellation: if an amount was charged after you cancelled in writing, it is refunded in full.
Service unavailability caused by us: if the Service was unavailable due to our technical failure for more than 72 consecutive hours, we refund the amount proportional to the days of unavailability or, at your choice, extend your period by the same number of days.

7. When refunds are not made

for a partially used period, except in the cases listed in section 6;
for third-party fees paid directly to those parties (for example, Meta’s charges for WhatsApp Business template messages);
if a messenger (for example, WhatsApp) restricts or blocks your number for reasons outside our Service;
if the account was suspended for abuse of the Service (spam, unlawful content, violation of other people’s rights).

8. How to request a refund

Write to us at machtech.am stating your company name, the payment date and amount (or invoice number) and the reason. We review requests within 5 business days. If approved, the refund is made by the same method as the payment:

for card payments, to the same bank card;
for bank transfers, to the payer’s bank account.

Refunds are made in Armenian drams. The time for the money to appear on your card depends on the bank that issued it and is usually 5–10 business days.

9. Contact

For any payment or refund question, contact us at machtech.am.